Refund Policy

Our Commitment

We want you to be fully satisfied with your Axel Fours order. This policy explains how and when refunds are issued.

Eligibility for a Refund

Refunds are issued once your returned item has been received and inspected by our team, in accordance with our Return Policy and Returns & RMA Policy. Items must be unworn, undamaged, and returned with all original packaging, accessories, and (when applicable) the authenticity/warranty certificate.

How Refunds Are Issued

Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item. Depending on your bank or payment provider, it may take a few additional business days for the refund to appear on your statement.

Shipping Costs

Original shipping fees are non-refundable, except where the return is due to our error (wrong or defective item). Where a promotional free-shipping offer applied to your order, the value of that shipping will not be deducted from your refund.

Late or Missing Refunds

If more than 10 business days have passed since your refund was approved and you haven't received it, please check with your bank or card provider first, then contact us. Support email: [to be added].

Exchanges

We're happy to exchange an item for a different size or style, subject to availability. Contact us to start an exchange.

Last updated: September 30, 2026.